Privacy Policy

1. Introduction

Welcome to cowtic ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection, use, and disclosure when you use our event ticketing platform and related services.

By accessing or using cowtic, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information: name, email address, phone number, and password
• Profile information: profile picture, organization details, and preferences
• Event information: event details, ticket types, pricing, and descriptions
• Payment information: billing address, payment method details (processed securely through third-party payment processors)
• Communication data: messages, support requests, and feedback

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, features used, time spent, and interaction patterns
• Location data: general location information based on IP address
• Cookies and tracking technologies: information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services, including event creation, ticket sales, and customer management
• To process transactions and send related information, including confirmations and receipts
• To communicate with you about your account, events, tickets, and service updates
• To send marketing communications (with your consent) about new features, events, and promotions
• To improve our services through analytics, research, and user feedback
• To detect, prevent, and address technical issues, fraud, and security threats
• To comply with legal obligations and enforce our terms of service
• To personalize your experience and provide relevant content and recommendations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Event Organizers: When you purchase tickets, we share necessary information (name, email, ticket details) with the event organizer
• Service Providers: We share information with trusted third-party service providers who assist in operating our platform, including payment processors, email services, and analytics providers
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With Your Consent: We may share information with your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@cowtic.com. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@cowtic.com